Refund policy

We want you to be happy with your purchase. If something's not right, here's how returns work:

Return Window: You may request a return within 14 days of delivery.

Condition: Items must be unused, in original packaging, with all accessories included.

Return Shipping: If the item arrived defective or damaged, we cover return shipping and will send a replacement or full refund. For all other returns (change of mind, incorrect size, etc.), the customer is responsible for return shipping costs.

Refund Processing: Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

To start a return: Email us at aura.qpstore@gmail.com with your order number and reason for return, and we'll walk you through the next steps.